Returns & Exchanges
At Horus Watch Straps, we want you to be completely satisfied with your purchase. If your new strap isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn products in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the unworn strap in its original protective packaging to ensure it remains in pristine condition during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off the package at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund or ship your new exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing